Terms & Conditions

Sales from our online shop are subject to the following terms and conditions which you are deemed to accept when placing an order.

Retail Terms and Conditions (as of 1 June 2026)

These terms and conditions apply to all retail transactions through this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above).

It is your responsibility to ensure the information you supply to us is correct. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices, Payment and Delivery

All prices and charges on this site are in UK pounds. The price you will be asked to pay includes delivery charge. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. We accept payment by credit or debit card via PayPal or Square in our online shop.

Customers wishing to use other methods of payment should contact us directly BEFORE placing an order.

Shipping: We aim to complete and post your casting order within three (3) weeks from the date the order is received subject to holidays, sickness etc. We post orders on a Wednesday and a Friday.

The timescales for painting will be discussed and agreed with the customer directly.

Returns: We comply with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within ten (10) working days of receipt, for a full refund less shipping. Note: if you fall into a FREE SHIPPING category, we reserve the right to deduct our actual shipping cost.

Missing items, damaged goods or any other disputes should be reported either by email or in writing within five (5) working days of receipt. Please DO NOT return any item until we reply to any such communication.

We will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, our only legal obligation is to refund the full purchase price.

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.

Please include a covering letter explaining the reason that the goods are being returned (not a legal requirement),and your full name and address. The customer will be refunded within 30 days of cancellation by the method used for payment.

Intellectual Property

Our products and web site are protected by copyright and trademarks laws. You must obtain written permission from Imperial Miniatures Ltd to produce, modify, copy or distribute any of our material for any commercial purposes. You may store information in electric form for the sole purpose of placing an order or corresponding with us. The ‘Imperial Miniatures Ltd’, ‘Dorset Model Soldier Company’ and ‘GNM Miniatures’ logos are a trade mark and no authority is given to you in these terms and conditions to use the logo and name of Imperial Miniatures Ltd, Dorset Model Soldier Company and GNM Miniatures or the name of Eastpoint Miniatures and 1897 Miniatures.